Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at info@soflobeautypro.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items must be returned in their original condition and packaging, including any paperwork, manuals or accessories. Items returned defaced or damaged are not eligible for a refund or replacement.

In the case of receiving a damaged item(s) or shipping back damages, please contact Customer Service prior to taking any actions, info@soflobeautypro.com.  

  • Credit will always be issued to the same method of payment for which they were paid for.
  • Shipping is refunded only if the item was shipped incorrectly, damaged, or defective.
  • Please include the packing list that came with your order in your return packaging or when you visit the store.
  • Unfortunately, we cannot accept returns on sale items.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

  • Nail polish

Due to health and hygiene concerns, we do not accept returns of these items.

  • Electrical Items:

These may be returned to Soflo Beauty Pro within 30 days of delivery, only for manufacturing defects. Appliances purchased after 60 days with 1 year manufacturers warranty cannot be returned to stores. We can only replace appliances that are malfunctioning. If an appliance is working properly, it will be returned to the customer.

PLEASE NOTE: Merchandise shipped to Soflo beauty Pro that fall within these return exceptions cannot be returned to sender and sender will not be issued a refund or credit.

  • Promotional and Free Items:

Promotional items and free items must be returned with the merchandise it was offered with in order for a return to be processed. Promotional and free items are non-returnable by themselves.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@soflobeautypro.com.

You can always contact us for any return question at info@soflobeautypro.com.